Make sure Faktee is installed and enabled in Chrome extensions (chrome://extensions). Try refreshing Gmail (F5). If the button still doesn't appear, the email may not have a PDF attachment — Faktee only activates for emails with PDF files.
Make sure you're entering the code exactly as received, in the format FAKTEE-XXXX-XXXX-XXXX. Spaces are automatically removed. If the problem persists, contact us — we'll check the code status.
The preview modal lets you edit all fields before exporting. Simply click the field, correct the value, and then export. If you're seeing consistent errors on a specific type of invoice, please send us a sample (with sensitive data redacted) so we can improve the extraction prompt.
This can happen with very large PDFs or when Google's servers are busy. Try again — if it consistently times out, the PDF may be too large or corrupted. Contact us with details.
Free accounts have a limit of 10 invoices per month. The counter resets on the 1st of each month. If you need more, contact us about upgrading to a higher tier.
Go to chrome://extensions, find Faktee, and click Remove. All locally stored data (history, settings) will be deleted automatically.
Currently Faktee only supports Gmail. Outlook and other clients are on the roadmap.
Email us directly — we respond within 24 hours:
Please include your activation code and a description of the issue. Screenshots help a lot.